Custom Work Policy

At August Embers Designs, each custom piece is created with care, intention, and artistry. To ensure clarity and fairness, please review the following terms before commissioning custom work:

Custom Work Policy

At August Embers Designs, each custom piece is created with care and intention. To ensure clarity, please review our custom order terms below:

• Consultations: Your first consultation is complimentary. Each additional consultation is $30, applied to your final invoice.

• Deposit: A non-refundable deposit of 50% of the quoted total is required before work begins.

• Revisions: The first approved design is the blueprint. Any revisions after approval are $30 per change.

• Timeline: Custom orders take approximately 2–4 months from design to completion. Timelines vary by design complexity and materials.

• Shipping & Pickup: Shipping costs are not included in the deposit and will be added to the final invoice. Customers are encouraged to purchase insurance for orders valued over $100. August Embers Designs is not responsible for loss or damage during shipping.

• Materials & Sourcing: Material costs may fluctuate and substitutions may be necessary if certain gemstones or metals become unavailable. We will inform you of changes before proceeding.

• Warranty & Repairs: Each custom piece includes a 30-day craftsmanship warranty for defects. This does not cover normal wear, mishandling, or shipping damage.

• Communication: We respond to messages Monday–Thursday, 8:00 AM – 5:00 PM (excluding holidays). If client approval or response is not received within 15 days, the order will be voided with no refund.

• Cancellations: Deposits are non-refundable. Payments made to date will be retained if the order is canceled after work has commenced.

By commissioning a custom piece, you agree to the above terms.